Course Overview

ENGLISH FOR PASSENGER SERVICES

Make a variety of essential landside announcements.
Understand air travel from the passenger’s perspective.
Manage regular and irregular interactions with passengers.

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Syllabus

10
Units
20
Hours of Content
10
Achievement
Tests
A2
Required
Skill Level
The Airport

Begin exploring the flight experience by examining airports, their layouts, and their functions.

Airport Services and Safety

Explore key airport employment roles, with an emphasis on security.

Aircraft Overview

Discover the basics of how aircraft take flight and explore common types of airliners.

Check-In

Help passengers begin their journey by guiding them through the check-in process.

Boarding

Learn how to organize and oversee a smooth boarding procedure.

Irregular Operations

Explore the ways in which airport operations can go wrong, and how to help affected passengers.

Difficult Passengers

Deepen your understanding of how to assist passengers in unsatisfactory situations.

Baggage

Assist your passengers through the final phase of their journeys as they retrieve their belongings.

Aviation News

Look at recent news from the air travel sector worldwide.

Review

Review the topics covered in this course.

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