Course Overview
ENGLISH FOR PASSENGER SERVICES
Make a variety of essential landside announcements.
Understand air travel from the passenger’s perspective.
Manage regular and irregular interactions with passengers.
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Make a variety of essential landside announcements.
Understand air travel from the passenger’s perspective.
Manage regular and irregular interactions with passengers.
Featuring content from
Begin exploring the flight experience by examining airports, their layouts, and their functions.
Explore key airport employment roles, with an emphasis on security.
Discover the basics of how aircraft take flight and explore common types of airliners.
Help passengers begin their journey by guiding them through the check-in process.
Learn how to organize and oversee a smooth boarding procedure.
Explore the ways in which airport operations can go wrong, and how to help affected passengers.
Deepen your understanding of how to assist passengers in unsatisfactory situations.
Assist your passengers through the final phase of their journeys as they retrieve their belongings.
Look at recent news from the air travel sector worldwide.
Review the topics covered in this course.