Course Overview

English for Tourism &
Hospitality

English for Tourism and Hospitality is designed to provide learners with the skills and vocabulary for careers in hotel management and tourism.

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Syllabus

1. Greeting & Receiving Guests

Learn how to greet and receive guests at a hotel.

2. Reservation Inquiries & Changes

Learn how to handle reservation inquiries and issues at a hotel.

3. Responding to Guest Requests

Learn how to respond to specific guest requests.

4. Discussing Specific Amenities

Learn how to talk about various hotel amenities.

5. Housekeeping

Learn how to communicate with the housekeeping team.

6. Hotel Management

Learn about the roles and responsibilities associated with managing a hotel.

7. Giving Local Suggestions

Learn how to give suggestions and directions to guests.

8. Checking Out

Learn how to check out guests at a hotel.

9. At the Hotel Restaurant

Learn about serving guests at a hotel restaurant.

10. At the Hotel Bar

Learn about serving guests at a hotel bar.

11. Tour Operations

Learn how to talk about tour packages and different parts of a daily itinerary.

12. Attraction Management

Learn about managing attractions such as zoos and theme parks, how to discuss the responsibilities associated with attraction management and how to talk about different types of attractions.

13. Event Management

Learn about managing large and small events, including the steps in event planning and how to deal with clients.

14. Review

Review resources related to hotels from the course.

Certification available for your learners

Learners who complete the English for Tourism & Hospitality course will receive certificates of completion to demonstrate their proficiency level.

Courses on any subject are available

We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.