Course Overview

English for IT Helpdesk & Support

In this course, learners will receive an overview of industry best practices as well as real-life examples of IT helpdesk and support through specific channels, including telephone, email, live chat and social media.

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1. IT and Helpdesk Overview & Best Practices

Learn how to apply IT helpdesk best practices and tips to facilitate positive IT experiences.

2. IT Support via Telephone

Learn how to respond to IT inquiries and complaints over the telephone.

3. IT Support via Email, Chat & Social Media

Learn how to respond to IT inquiries and complaints over email, live chat and via social media.

4. Technical Troubleshooting

Learn about simple and complex technical instructions, and how to give advice to resolve a problem with a product or piece of equipment.

5. Meetings & Conferencing

Learn how to write and understand meeting agendas, extract key details from discussions, provide work updates and take notes on a variety of topics.

6. Presentations

Understand the main points of a work-related presentation, learn how to extract key details from presentations and receive tips to give a better presentation.

Certification available for your learners

Learners who complete the English for IT Helpdesk & Support course will receive certificates of completion to demonstrate their proficiency level.

Courses on any subject are available

We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.