Course Overview

English for Customer Service

In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.

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1. Customer Service Overview & Best Practices

Learn tips on how to facilitate positive customer service experiences.

2. Customer Service via Telephone

Learn how to deliver excellent customer service via the telephone.

3. Customer Service via Email, Chat & Social Media

Learn how to offer exceptional customer support over email, and through chat and social media outlets.

4. Technical Troubleshooting

Learn how to understand and troubleshoot technical issues.

5. Meetings

Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.

6. Presentations

Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively.

Certification available for your learners

Learners who complete the English for Customer Service course will receive certificates of completion to demonstrate their proficiency level.

Courses on any subject are available

We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.