Customer Service Training: 17 Ideas to Train Top Notch Teams

treinamentos para customer service

Establishing a strategic customer service training plan is crucial to maintaining exceptional levels of satisfaction. This team represents the frontline in addressing inquiries, complaints, and suggestions, maintaining direct and consistent interaction with customers. According to research conducted by Oracle, 86% of customers are willing to pay more for superior service. Moreover, nearly 90% of the …

9 Practices for a Remarkable Onboarding Process

onboarding process

Devoting efforts to an effective onboarding process is crucial as it directly impacts new employees’ first impression of the company. This is essential for familiarizing them with the company’s operations, facilitating initial connections, and promoting commitment to the job and the new role. However, challenges exist when creating an effective onboarding plan, especially in hybrid …

The 7 Elements of an Impactful Leadership Development Program

leadership development program

​​Worldwide, companies allocate an annual budget of USD 60 billion for leadership development. Nonetheless, the effectiveness of a leadership development program can significantly vary based on the extent to which best practices are followed. Harvard Business Review estimates that only 10 percent of corporate leadership development spending delivers concrete results. But how to hone your …

10 Training and Development Trends Shaping 2024 and Beyond

training and development trends

In the ever-evolving Human Resources landscape, staying ahead is crucial to ensure the successful team an organization needs to achieve results. Therefore, in this article, we will delve into the Training and Development Trends shaping the landscape in 2024 and beyond. Predict the emerging challenges and anticipate the competencies the team will need to meet …

25+ Data and Statistics for your 2024 L&D Strategy

planejamento de T&D

An L&D strategy grounded in data, statistics, and market information significantly improves the likelihood of receiving budget approval and leadership buy-in for your training initiatives. According to the LinkedIn Learning Report, aligning training and development planning with business objectives is the number one priority for L&D leaders. For this alignment, data from the training and …

5 Ways Microlearning can Optimize your L&D Programs

microlearning

The average human attention span has decreased from 12.5 seconds in 2000 to a mere 8.25 seconds today. This, combined with people’s hectic schedules, leaves little room for lengthy training courses. Microlearning addresses this challenge by breaking down training into brief, easily digestible segments.  It can be delivered through various means, such as mobile app …

7 Ideas to Nurture a Knowledge Sharing Culture in the Workplace

knowledge sharing

Keeping the knowledge flowing in the company make the most of its greatest assets – its team members. In a knowledge-sharing culture, team members freely exchange information, contributing to others’ learning. Knowledge sharing in the workplace is critical to growing and sustaining the organization as conditions change. Benefits of A Knowledge-Sharing Culture Developing a knowledge-sharing …

Step by Step to Launch a Job Shadowing Program in the Organization

job shadowing program

A job shadowing program can engage employees in significant work experiences and accelerate their learning curve in a job position.  People love to learn and the lack of opportunities to learn and grow is the top reason why people quit their jobs.  Most people also love to teach, share knowledge and talk about their expertise, …

12 Aspects to Consider When Choosing a Corporate Language Training Platform

Corporate Language Training Platform

When selecting a corporate language training platform for your business, one that has a strategic impact on the organization, it’s vital to take into account several factors that enhance the likelihood of training program success. In this article, we will delve into 12 essential aspects that deserve your attention when making this strategic decision. Carefully …

What to include in a Professional Development Plan for Employees + Template

PDI Plano de desenvolvimento individual

After talents complete the onboarding and initial training process to assume a position within a company, they will need guidance to grow professionally in accordance with the company’s needs. The roadmap for this growth journey is the Professional Development Plan. A well-crafted professional development plan for employees allows the organization, in collaboration with the employee, …

Warning: in_array() expects parameter 2 to be array, bool given in /chroot/home/a21637e9/b654cf5826.nxcli.net/html/wp-content/plugins/exit-popup/exit-popup.php on line 351