Category Archives: Customer service

Bernadette on Voxy’s 4-step Approach to Transforming Customer Service into Coaching Support

We all know that learning English is a challenge. There’s no doubt about it! Voxy’s personalized lessons make learning more efficient, but the learning process still requires effort. This presents unique issues for the Voxy Learner Success (Customer Support) team. Support at Voxy is about more than fielding questions. It’s about coaching students so that …